Human Factors Initial

Learning Objectives:

Upon successful completion of this module, participant is able to:

·         Explain the definition of Human Functioning;

·         Explain what is meant by the limitations of the human being.

·         Explain the importance of your own daily fitness and health;

·         Name the three main groups of stress factors;

·         Explain what danger is imminent when performing tasks that involve time pressure;

·         Name the symptoms to which you can recognize fatigue;

·         Explain why fatigue of the aircraft maintenance technician is a danger to aircraft, colleagues, and passengers;

·         Describe what the consequences are of the use of alcohol, medicines, and drugs.

Learning objectives are to be achieved through the following topics:

1.      Human Functioning as part of the Maintenance System

2.      Condition and Health

3.      Stress, at home & at work

4.      Time Pressure & Deadlines

5.      Sleep, Fatigue and Working in Shifts

6.      Alcohol, Medicine and Drugs

Learning Objectives:

Upon successful completion of this module, participant is able to explain:

·         Opportunities that are related to the social context in which the aircraft maintenance technician works;

·         How the organization and the company culture influence behavior, attitude and the safety within the company;

·         That the attitude, conviction and conduct of all individual employees influence the company culture;

·         That there is a tension between the individual and the team;

·         “Peer Pressure”;

·         The effect of (de)motivation on  human behavior;

·         And name all items from “The Dirty Dozen”.

Learning objectives are to be achieved through the following topics:

1.      The Social Environment

2.      Motivation

3.      Personal and Group Responsibilities

4.      Peer Pressure

5.      Research to Peer Pressure

6.      Working in a Group, as a Team

7.      Dirty Dozen

Learning Objectives:

Upon successful completion of this module, participant is able to explain:

·         Which negative influence noise can have in communication;

·         The importance of sufficient light when performing tasks;

·         What the physical limitations are when performing tasks under climatic and temperature extremes;

·         Which physical problems can occur with movement and vibration;

·         The dangers/limitations when performing tasks in confined spaces;

·         What a good work environment must meet with regard to layout, safety, and efficiency.

Learning objectives are to be achieved through the following topics:

1.      Noise

2.      Gases

3.      Lightning

4.      Climate & Temperature

5.      Movement & Vibration

6.      Closed Areas

7.      Working Environment

Learning Objectives:

Upon successful completion of this module, participant is able to:

·         Explain the importance of breaks;

·         Explain the importance of good planning;

·         Explain why visual inspection is more than just good looking.

·         Name the various communication forms;

·         Explain why communication is more than the exchange of oral information;

·         Name what needs to be communicated between teams during shift hand over;

·         Name the importance of recording task status at shift ending;

·         Explain in more detail how you can keep the relevant knowledge and spread it to everyone in the company.

Learning objectives are to be achieved through the following topics:

1.      Physical Work

2.      Recurring Tasks

3.      Visual Inspection

4.      Communication Inside & Between Teams

5.      Logs & Task Administration

6.      The Provision of Information

Learning Objectives:

Upon successful completion of this module, participant is able to:

·         Name the types of errors in maintenance task;

·         Explain the consequences of errors;

·         Name the way mistakes can be avoided.

·         Describe the risks of work and the work environment;

·         Explain the responsibilities of maintenance technicians;

·         Explain the responsibility of the maintenance organization;

·         Explain how to act in an emergency situation.

Learning objectives are to be achieved through the following topics:

1.      Types of Errors in Maintenance Tasks

2.      The Consequences of Mistakes

3.      Avoiding and Controlling Mistakes

4.      Responsibilities of the Maintenance Organization

5.      The Responsibilities of a Maintenance Technician

6.      Acting in Case of an Emergency